Complaints & Concerns

We are committed to providing safe, compassionate and high-quality care. If you have a concern, complaint or suggestion, we encourage you to speak with a member of the management team as soon as possible.

Concerns can be raised by residents, family members, professionals or visitors.

All complaints are taken seriously, investigated appropriately and responded to in accordance with our complaints procedure.

If you remain dissatisfied, you may contact the Care Quality Commission (CQC):

https://www.cqc.org.uk